Raqyan
Last updated: 1 August 2026
Raqyan teaches live, in small cohorts, with a place reserved for each participant. This document sets out what you can expect from us and what we ask of you when you enrol. The specific details for your cohort — dates, fees, cohort size — are sent to you separately on WhatsApp.
1.1 This agreement is between Raqyan and you.
1.2 You accept it by submitting the confirmation in clause 12. Once you submit, it's binding.
1.3 Your place is reserved only when both your acceptance and your payment have been received.
1.4 Where Schedule A states that Schedule B applies, accepting Schedule B is part of enrolling.
| Term | Meaning |
|---|---|
| Programme | A live online course delivered by Raqyan, as identified in Schedule A. |
| Cohort | A group of participants enrolled in the same programme delivery. |
| Session | A single live instructional meeting within a programme. |
| Commencement | The date and time stated in Schedule A on which the first session of the programme begins. |
| Assignment | A practical exercise set during the programme, building toward the final deliverable. |
| Final deliverable | The capstone work you produce by the end of the programme, which serves as your substantive credential. |
| Practice environment | A designated online or local environment in which practical exercises are performed. |
| Materials | All written, visual, recorded or interactive content provided by Raqyan in connection with the programme. |
| Schedule A | The per-cohort particulars document, sent to each applicant on WhatsApp, stating dates, fees, cohort size and other specifics. |
| Schedule B | The security undertaking appended to these terms, applicable where Schedule A states that it applies. |
3.1 We deliver the programme substantially as described in Schedule A.
3.2 Delivery model. Unless Schedule A states otherwise, programmes are delivered live online by an instructor.
3.3 Language. Programmes are taught in English with Arabic scaffolding and a bilingual glossary, following the Jisr Method. No prior English fluency is required.
3.4 Requirements. Technical and prior-knowledge requirements are stated in Schedule A.
3.5 Operational discretion. We may, without giving rise to any refund or claim:
3.6 Syllabus is indicative. Any syllabus, session outline, topic list or learning outcome we publish describes the intended scope of the programme. It is indicative, not an exhaustive contractual list. Live teaching responds to the needs of the cohort, and the depth, pace and emphasis given to any topic will vary accordingly.
3.7 Nature of instruction.
3.8 Minimum enrolment. Programmes require a minimum number of participants to run. Where that minimum is not reached, we may postpone the programme to a later date or offer you a place in an alternative programme. Where neither is acceptable to you, a full refund is issued.
3.9 Certification. Where a certificate of completion is offered, Schedule A states its accreditation status. Unless Schedule A names an accrediting body, the certificate is not accredited by any governmental or professional authority. It records completion. Your substantive credential is the final deliverable and the capability behind it.
4.1 The fee for your programme is stated in Schedule A.
4.2 Where fees are shown in more than one currency, the one that applies to you depends on your country of residence as declared in clause 12.
4.3 Payment details are sent after you accept. You receive a receipt for every payment.
4.4 Unless Schedule A allows instalments, the fee is paid in full before the programme starts.
4.5 The fee covers the place reserved for you and the preparation behind it. It is earned in full when the programme starts, whether or not you attend afterwards.
4.6 A promotional fee, where stated in Schedule A, applies only to the cohort and period identified there.
4.7 Fees are personal to you. You can't transfer them to someone else without our written consent.
4.8 Instalments. Where Schedule A allows payment by instalments:
5.1 Attendance. Programmes are delivered live and depend on your presence. You are expected to attend all sessions.
5.2 Assignments. Assignments build into your final deliverable. Deferring them materially reduces what you take away from the programme.
5.3 Certificate condition. A certificate of completion is issued when you have attended at least the minimum number of sessions stated in Schedule A, submitted your final deliverable, and settled all sums due.
5.4 Conduct. You will treat instructors, fellow participants and community members with respect. Harassment, abuse and disruptive conduct are grounds for termination under clause 10.
5.5 Feedback. We may invite your written evaluation on completion. Providing it is voluntary.
5.6 Reviews. We may publish your review, attributed to your name, only where you have given express written consent. Consent is optional, is never a condition of enrolment or certification, and may be withdrawn at any time by written notice, upon which the review is removed.
6.1 Materials. All materials remain our intellectual property. You receive a personal, non-transferable, non-exclusive licence to use them for your own learning.
6.2 Recordings. Session recordings are provided at our discretion. Where provided, they are available for the period stated in Schedule A. We are under no obligation to record any session, and a technical failure to record does not give rise to any claim.
6.3 Restrictions. You may not download (except where expressly permitted), redistribute, republish, resell, share, or use the materials or recordings to deliver training to others.
6.4 Your work. The final deliverable you produce, and any glossary supplied to you, are yours outright, with no restriction on their use.
6.5 Appearance in recordings. Recordings may capture participant audio and video. If you prefer not to appear, you may keep your camera off and participate by text.
Refund schedule
| When you withdraw | Refund |
|---|---|
| More than 7 days before commencement | The fee, less a 10% administration charge |
| Within 7 days before commencement | 50% of the fee |
| On or after commencement | No refund |
7.2 Your place is held for you and withheld from another applicant. The charges above reflect that reservation and the preparation already done.
7.3 Deferral instead of refund. If you can't continue at or after the programme starts for genuine reasons, we may offer you a place in a future delivery of the same programme. This is a goodwill measure, not an entitlement. It's available once, must be taken within twelve months, and carries no cash value.
7.4 Processing. Where a refund is due, it's sent back through the same channel you paid with, within thirty working days of us confirming it in writing.
7.5 No refund is due where enrolment is ended under clause 10, or in the circumstances described in clause 3.7.
8.1 We collect: your name, email address, telephone number, and country of residence.
8.2 This data is processed solely for administration of and communication regarding the programme.
8.3 We do not sell, rent or share your data with any third party, save where required by law.
8.4 You may request deletion of your data at any time following completion of the programme by written notice.
9.1 Undertakings. We will:
9.2 No guarantee of outcome. We make no representation, warranty or guarantee as to income, employment, freelance work, client acquisition, audience growth, examination results, or the timeframe in which any of these may be achieved. Programmes teach capability and the route to earning from it. Outcomes depend on your effort and on market conditions, neither of which is within our control.
9.3 Third-party platforms. Practice environments, tools and platforms are operated by third parties. We are not responsible for their availability, terms of service, pricing changes or eligibility requirements, and cannot guarantee uninterrupted access.
9.4 Participant environment. You are responsible for your own device, internet connection, software installation and technical setup. We are not liable for any inability to participate arising from your equipment, connection or location.
9.5 Force majeure. We are not liable for any delay, postponement or failure to perform arising from circumstances beyond our reasonable control, including internet or platform outage, power failure, illness, third-party service failure, regulatory action, or acts of God. Where such circumstances prevent delivery, we will reschedule the affected sessions.
9.6 Limitation of liability. Our liability under this agreement is limited to the fees you have paid. We are not liable for indirect or consequential loss, including loss of income or opportunity.
10.1 We may end your enrolment immediately, without notice and without refund, where you:
10.2 You may withdraw at any time by written notice. Refund entitlement is governed by clause 7.
11.1 Entire agreement. This agreement, together with Schedule A and, where applicable, Schedule B, constitutes the entire agreement between us and supersedes any prior representation, whether written or oral, including any marketing material, website content or social media post.
11.2 Variation. We may amend these master terms from time to time. Amendments do not affect a programme already commenced.
11.3 No waiver. Failure to enforce any provision does not waive the right to enforce it subsequently.
11.4 Severability. If any provision is held unenforceable, the remaining provisions continue in full force.
11.5 Notices. Notices are validly given by email or WhatsApp to the addresses exchanged between us.
11.6 Complaints. Any concern regarding delivery of the programme should be raised in writing within seven days of the session to which it relates, so it can be addressed while the programme is running. Concerns raised after completion cannot be remedied and do not give rise to any refund.
11.7 Governing law. This agreement is governed by the laws of the Arab Republic of Egypt, and the courts of Cairo have exclusive jurisdiction.
11.8 Language. This agreement is issued in English and Arabic. Both versions carry equal weight. In the event of a discrepancy in interpretation, the Arabic version prevails.
By submitting the following, you confirm that you have read, understood and accepted this agreement together with Schedule A, and Schedule B where it applies.
Programme · Full name · Email address · WhatsApp number · Country of residence · English level · Relevant background · Why you want this programme
☐ I have read and accept this agreement and Schedule A, including the refund schedule at clause 7.
☐ I have read and accept Schedule B. (required only where Schedule A states that it applies)
☐ Optional — I consent to Raqyan publishing my review attributed to my name (clause 5.6). I understand this is entirely optional and may be withdrawn at any time.
Applies where Schedule A states that it applies.
B.1 Context. This programme teaches offensive security technique for defensive purposes. The capabilities that protect systems are the same ones that can compromise them. What separates the profession from the offence is authorisation — and that is where we start.
B.2 Undertakings. You agree to:
B.3 Acknowledgements. You understand that:
B.4 Breach. If you breach this schedule, enrolment ends immediately and fees are not refunded, under clause 10.1(a). Where Raqyan is under a legal obligation, the breach may be reported to the relevant authorities.
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